Caspero Casino Privacy Policy

At Caspero Casino, we are fully committed to protecting your personal data and upholding your privacy rights at every stage of your experience on our platform. This Caspero Casino privacy policy has been crafted in accordance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and, where applicable, the General Data Protection Regulation (GDPR). Our goal is to be completely transparent about how we engage in data collection, data processing, and data storage so that you can make fully informed decisions about the personal information you share with us. We encourage all players to read this document carefully before registering an account or using any services available at casinocasperoau.com.

1. Identity of the Data Controller

Caspero Casino is operated by a company registered and licensed in Curaçao under the authority of the Government of Curaçao. For all matters relating to data protection and the processing of user data, the operator acts as the data controller and is responsible for determining the purposes and means of data processing. If you have any questions about this Caspero Casino privacy policy or wish to exercise your privacy rights, you may contact our dedicated Data Protection Officer (DPO) at:

• Email: [email protected]
• Support Email: [email protected]
• Website: casinocasperoau.com

2. Personal Data We Collect

Caspero Casino collects a range of personal information to deliver a safe, compliant, and enjoyable gaming experience. The categories of personal data we may collect include:

2.1 Identification Data

• Full legal name
• Date of birth
• Gender
• Nationality and country of residence
• Copies of government-issued identification (passport, driver's licence)

2.2 Contact Data

• Email address
• Phone number
• Residential address

2.3 Financial Data

• Payment method details (card numbers, e-wallet identifiers)
• Deposit and withdrawal transaction history
• Bank account information where applicable

2.4 Gaming Activity Data

• Game session history, bet amounts, wins and losses
• Bonus usage and wagering progress
• VIP programme tier and activity (Bronze, Silver, Gold, Platinum, Diamond)
• Responsible gambling settings (deposit limits, self-exclusion periods)

2.5 Technical and Device Data

• IP address and geolocation data
• Device type, operating system, and browser
• Login timestamps and session duration

2.6 Communication Data

• Live chat transcripts and email correspondence
• Customer support enquiry records
• Marketing communication preferences

2.7 Sensitive and Third-Party Data

In limited circumstances, Caspero Casino may collect sensitive personal information such as details related to responsible gambling assessments. We may also receive personal data from third parties, including identity verification agencies, payment processors, and fraud prevention services. Any such data collection is conducted strictly in accordance with applicable data protection laws.

3. How We Collect Your Information

We collect user data through various methods to ensure the completeness and accuracy of the information we hold:

• Direct collection: Information you provide during account registration, KYC verification, deposits, withdrawals, or when contacting our support team.
• Automated collection: Technical data gathered automatically when you browse or interact with casinocasperoau.com, including via cookies and tracking technologies.
• Third-party sources: Data received from payment providers, identity verification partners, and fraud detection services.
• Public sources: Publicly available information used for compliance and AML/KYC purposes.

4. Purposes of Data Processing

Caspero Casino data processing activities are carried out for the following purposes:

5. Legal Basis for Processing

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, Caspero Casino processes your personal information on the following legal grounds:

• Contractual necessity: Processing required to fulfil the terms and conditions of your player account.
• Legal obligation: Compliance with KYC, AML, and regulatory reporting duties.
• Legitimate interests: Fraud prevention, platform security, and service improvement.
• Consent: Marketing communications, optional profiling, and certain uses of cookies. You may withdraw consent at any time.

Where the GDPR applies to players located in relevant jurisdictions, we apply equivalent legal bases under Articles 6 and 9 of that Regulation.

6. Cookie Policy

The Caspero Casino cookie policy governs our use of cookies and similar tracking technologies on casinocasperoau.com. Cookies are small text files stored on your device that help us deliver a personalised and secure experience. We use the following categories of cookies:

6.1 Essential Cookies

These cookies are strictly necessary for the website to function. They manage your login session, maintain your cart, and ensure data security. You cannot opt out of essential cookies without affecting site functionality.

6.2 Analytical Cookies

Analytical cookies help us understand how visitors use casinocasperoau.com. The data collected is aggregated and anonymised, allowing us to improve our layout, content, and overall information security practices without identifying individual users.

6.3 Functional Cookies

These cookies remember your preferences — such as language, currency (AUD), and game filters — to provide a more seamless gaming experience each time you visit Caspero Casino.

6.4 Marketing Cookies

With your consent, marketing cookies allow us and our trusted partners to present relevant promotions and advertisements across third-party platforms. These cookies track your interactions with our content and are governed by our cookie policy. You can manage your cookie preferences at any time via the cookie consent banner on our site or through your browser settings.

7. Sharing Personal Data with Third Parties

Caspero Casino does not sell your personal data to third parties. However, we may share your personal information with selected partners under strict confidentiality agreements and only to the extent necessary:

7.1 Payment Providers

To process deposits and withdrawals via PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, and bank transfer, we share necessary financial and identification data with our payment partners. These providers maintain their own data protection obligations.

7.2 Regulatory Authorities

We may be required to disclose personal information to government agencies, law enforcement, or regulatory bodies in compliance with applicable law, court orders, or our licensing obligations under the Government of Curaçao.

7.3 Service Providers and Technology Partners

We engage third-party service providers for hosting, analytics, customer support tools, and game delivery (including providers such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, and others). All such partners are contractually bound to process user data only on our behalf and in accordance with our data protection standards.

7.4 Fraud and AML Services

We share data with identity verification and fraud prevention agencies to comply with our KYC and AML obligations and to maintain platform data security.

8. International Data Transfers

As Caspero Casino operates globally, your personal data may be transferred to, stored, or processed in countries outside Australia. When such transfers occur, we ensure that appropriate safeguards are in place — including standard contractual clauses, adequacy decisions, or equivalent mechanisms — to protect your personal information to a standard at least equivalent to that required under the Australian Privacy Principles. We remain accountable for all offshore data processing conducted on our behalf.

9. Data Security and Information Security Measures

At Caspero Casino, data security and information security are paramount. We implement a multi-layered security framework to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL/TLS technology.
• Firewalls and intrusion detection: Our servers are protected by enterprise-grade firewalls and real-time intrusion detection systems.
• Access controls: Personal data is accessible only to authorised personnel on a strict need-to-know basis.
• RNG certification: Our games use Random Number Generators (RNGs) independently certified by accredited laboratories, ensuring fair play and confidentiality of outcomes.
• Regular security audits: We conduct periodic reviews of our data security practices to identify and address vulnerabilities.

Despite these measures, no online system can guarantee absolute security. In the event of a data breach that is likely to result in serious harm, Caspero Casino will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.

10. Data Retention and Data Storage

We retain your personal information for as long as is necessary to fulfil the purposes outlined in this Caspero Casino privacy policy, unless a longer retention period is required or permitted by law. Our general data storage retention guidelines are:

After the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Our data storage practices comply with the Australian Privacy Principles regarding data quality and security.

11. Your Privacy Rights

As an Australian player, you are entitled to a range of privacy rights under the Australian Privacy Act 1988. Caspero Casino respects and facilitates the exercise of these rights:

11.1 Right of Access

You have the right to request access to the personal data that Caspero Casino holds about you. We will respond to verified access requests within 30 days.

11.2 Right to Correction

If any personal information we hold is inaccurate, out of date, or incomplete, you have the right to request correction. You may also update basic account details directly through your account settings.

11.3 Right to Deletion

Subject to our legal obligations (including AML and regulatory retention requirements), you may request the deletion of your personal data. Where deletion is not possible due to legal requirements, we will restrict processing instead.

11.4 Right to Restriction of Processing

You may request that we restrict data processing in certain circumstances — for example, if you contest the accuracy of your data or object to processing based on legitimate interests.

11.5 Right to Data Portability

Where technically feasible, you may request a copy of your personal data in a structured, commonly used, and machine-readable format for transfer to another service provider.

11.6 Right to Object

You have the right to object to data processing for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests, subject to our demonstrating compelling grounds.

11.7 Right to Withdraw Consent

Where processing is based on your consent — for example, receiving promotional emails or accepting marketing cookies — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of your privacy rights, please contact our Data Protection Officer at [email protected]. We will acknowledge your request promptly and aim to resolve it within 30 days. Verification of your identity may be required before we can process your request.

12. Responsible Gambling and Privacy

Caspero Casino takes responsible gambling seriously. As part of our commitment to player welfare, we process certain personal data to implement and monitor responsible gambling tools, including:

• Deposit, bet, loss, and session limits
• Cooling-off periods (24 hours, 48 hours, 7 days, 30 days)
• Self-exclusion periods (6 months, 1 year, 5 years, or permanent)

Data processed for responsible gambling purposes is treated with the highest level of confidentiality and is retained for as long as necessary to maintain the effectiveness of these protections, even if your account is closed.

13. Supervisory Authority — OAIC

If you believe that Caspero Casino has not handled your personal information in accordance with the Australian Privacy Act 1988 or the Australian Privacy Principles, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• GPO Box 5218, Sydney NSW 2001

We encourage you to contact us first at [email protected] so that we can attempt to resolve your concern directly before escalating to the OAIC.

14. Changes to This Privacy Policy

Caspero Casino reserves the right to update or amend this privacy policy at any time to reflect changes in legislation, regulatory guidance, or our business practices. When material changes are made, we will notify registered players via email or a prominent notice on casinocasperoau.com. The date of the most recent revision will always be indicated at the top of this page. Continued use of our services after such updates constitutes your acceptance of the revised Caspero Casino privacy policy. We recommend reviewing this page periodically to stay informed about how we protect your personal data.

15. Frequently Asked Questions

What personal data does Caspero Casino collect?

Caspero Casino collects identification data, contact details, financial transaction records, gaming activity information, technical device data, and communication history. This data collection is necessary for account management, legal compliance, and service delivery. Full details are outlined in Section 2 of this privacy policy.

How does Caspero Casino protect my personal information?

We use 256-bit SSL encryption, enterprise firewalls, strict access controls, and regular security audits to maintain the highest standards of data security and information security. Your personal information is never sold to third parties, and all partners are bound by confidentiality agreements.

What is the Caspero Casino cookie policy?

The Caspero Casino cookie policy governs how we use essential, analytical, functional, and marketing cookies on our site. Essential cookies are always active, while analytical and marketing cookies require your consent. You can manage your cookie preferences at any time through our cookie consent tool or your browser settings.

How can I exercise my privacy rights?

You can exercise your privacy rights — including the right to access, correct, delete, or port your personal data — by contacting our Data Protection Officer at [email protected]. We will respond within 30 days of receiving a verified request.

How long does Caspero Casino retain my data?

Caspero Casino data storage periods vary by data category. Account and financial data is typically retained for 7 years post-account closure to comply with AML and regulatory obligations. Technical data may be retained for up to 12 months. Full retention periods are detailed in Section 10 of this privacy policy.

Who can I contact about data protection concerns?

For all data protection concerns, please contact our DPO at [email protected]. If your concern is not resolved to your satisfaction, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

This Caspero Casino privacy policy was last reviewed and updated in 2025. By using casinocasperoau.com, you acknowledge that you have read, understood, and agree to the terms of this privacy policy and our approach to data protection, user data management, and confidentiality. If you have any questions or concerns, our team is available 24/7 via live chat or at [email protected].